Firewall Issues Associated with MyUH

Problem: You are trying to get your UH Username or reset your password. When you click on the "Get a UH Username" or "Forgot your Password" links, the message "page cannot be displayed" appears. Also, the url has "https://myuh.hawaii.edu:8888/..." in it.

Answer: The computer that you are using is restricting your access, probably due to a firewall on your side.

• Are you using a non-UH company computer that might be protected by a company firewall?
• Does your computer have a software firewall such as ZoneAlarm or some other security software?

Recommended Action(s):

• Try using another computer at a different location, like your home computer or on-campus computer.
• Allow access to port 8888 from your firewall.
• If you have security software on your computer, you can try disabling it to see if that will help.


• If you still cannot connect even after disabling all firewalls, contact the ITS Help Desk. Click on UH ITS Help Desk in Related Links section for location, hours of operation and contact information.